Returns & Exchanges
At Fortis, your satisfaction with our precision-engineered tool watches is paramount, which is why we offer a 14-day return period for all timepieces in their original, unworn condition. We ensure a seamless process for those who require an exchange or a full refund on their investment.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the timepiece you wish to return or exchange.
Secure Packaging
Place the watch in its original Fortis presentation box, ensuring all protective films, manuals, and warranty cards are included to maintain the item's integrity.
Affix Shipping Label
Print the prepaid insured shipping label provided via email and attach it securely to the exterior of your shipping carton.
Inspection and Refund
Once our master watchmakers verify the condition of the returned item, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing