Frequently Asked Questions
Discover everything you need to know about our precision tool watches.
What defines a Fortis 'Tool Watch'?
A Fortis tool watch is engineered for extreme durability, legibility, and functionality. Redefined for the modern era, our timepieces utilize robust materials like recycled stainless steel and titanium, specifically designed for space exploration, aviation, and diving.
Do you offer international shipping?
Yes, we ship our timepieces worldwide via secure, insured courier services. Shipping times and costs vary by destination, but all orders are tracked from our workshop to your doorstep.
What is the warranty period on a new Fortis watch?
Every new Fortis watch comes with a comprehensive 2-year international warranty. By registering your timepiece in our Fortis Owners Club, you may be eligible for an additional warranty extension.
What is your return policy?
We offer a 14-day return window for watches in unworn, original condition with all protective films and packaging intact. Please contact our support team to initiate a secure return process.
How should I maintain my mechanical watch?
To ensure lifelong precision, we recommend a full service every 4 to 6 years. For daily care, rinse your watch with fresh water after exposure to salt or chlorine, and avoid placing it near strong magnetic fields.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers. Depending on your region, we also offer secure financing options.